Refund policy
Returns & Refunds
We want you to be happy with your Couch & Cart order. If something arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery so we can make it right.
Damaged, Defective, Misprinted, or Incorrect Items
Email support@couchandcart.com within 30 days of delivery and include your order number, a description of the issue, and clear photos showing the item and the problem.
After reviewing the issue, we may offer a replacement, reprint, refund, or other appropriate resolution at no additional cost to you.
Made-to-Order Products
Many Couch & Cart products are created specifically for each order. Because these products are made to order, we generally cannot accept returns or exchanges for a change of mind, buyer's remorse, or when the customer selected the wrong size, color, scent, or other product option.
Please review product descriptions, available options, and apparel size guides carefully before placing your order.
Cancellations and Order Changes
We begin processing orders quickly. If you need to cancel or change an order, email support@couchandcart.com as soon as possible. We will make every reasonable effort to help before production begins. Once an item has entered production, however, we may no longer be able to change or cancel the order.
Refunds
When a refund is approved, it will be issued to the original payment method. Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
Shipping Problems
If your order is lost in transit, arrives damaged during shipping, or you receive an incorrect item, contact support@couchandcart.com with your order number and the details of the problem. We will review the situation and work with you toward an appropriate resolution.
Customers are responsible for providing a complete and accurate shipping address when placing an order. Additional costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.
Questions or Other Problems
If something isn't right with your order, please contact us at support@couchandcart.com. We want to hear about legitimate problems and will work with you toward a reasonable solution.
Nothing in this policy limits any rights you may have under applicable law.