Shipping policy
Shipping Policy
Order Processing
Many Couch & Cart products are made to order. After your order is placed, it is sent to one of our fulfillment partners for production and shipping. Production time is separate from shipping time and may vary by product.
Estimated delivery information will be displayed at checkout when available. Delivery estimates are not guaranteed and may be affected by production volume, carrier delays, weather, holidays, or other circumstances outside our control.
Free U.S. Standard Shipping
• Any 2 or more items ship FREE — mix and match anything in the store.
• These items always ship free, even on their own: tumblers, ugly Christmas sweatshirts, the Fantasy Football hoodie, and the "Is That a Finger?" Halloween doormat.
• Single-item orders that don't already ship free pay standard shipping, which is calculated and shown at checkout before you pay.
Free shipping applies to U.S. standard shipping only. Expedited or other non-standard delivery services do not qualify. For Christmas delivery, we recommend ordering by December 15.
Multiple Shipments
Your order may contain products produced or shipped from different fulfillment locations. As a result, items from the same order may arrive in separate packages and on different dates.
You will not be charged additional shipping after checkout simply because your order is delivered in multiple packages.
Tracking
When tracking information becomes available, it will be provided through your order status page and/or shipping confirmation email. Some orders may receive more than one tracking number when products are shipped separately.
Shipping Addresses
Please review your shipping address carefully before completing your order. Customers are responsible for providing a complete and accurate delivery address.
If you discover an address error after ordering, contact support@couchandcart.com as quickly as possible. We will make every reasonable effort to help, but once an order has entered production or shipment, we may be unable to change the delivery address.
Additional production or shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.
Lost, Damaged, or Delayed Packages
If an order arrives damaged, appears to be lost in transit, or there is another delivery problem, please contact support@couchandcart.com with your order number and details of the issue. We will review the situation and work with you toward an appropriate resolution.
Carrier delays and estimated delivery dates are sometimes outside our control, but we will assist with legitimate shipping problems whenever reasonably possible.
International Shipping
Couch & Cart is currently focused on shipping within the United States. International availability may be added in the future.
Questions
For questions about an order or shipment, contact us at support@couchandcart.com